Shipping, exchanges and returns
When will I receive my SAM N. MAN package?
We ship through Correos Express for orders within Spain and UPS for orders in Europe and the rest of the world:
24-48 hours in Spain and Portugal.
3-5 business days in the European Community, USA, and the rest of the world.
All our shipments are processed urgently, so you will receive your order at the shipping address you provided when making your purchase.
We recommend using an address where someone can personally receive the package during business hours. Also, don't forget to leave your phone number, as the shipping company will call you to arrange a second delivery if no one is home at the time of delivery.
What will I receive?
An essential aspect that we prioritize in our relationship with customers is the shopping experience, both in our physical stores and our online store. That's why every shipment is carefully prepared at our headquarters so you can send a gift to someone without worrying about how the garment will arrive or having to find gift wrapping yourself.
How much does shipping cost?:
For home delivery, please refer to the following table:
| Country | Location | Amount (VAT Included) | Min. Amount for Free Shipping | CARRIER | |
| EUROPEAN UNION | Spain | Mainland | €6.5 | €100 | Correos express |
| Balearic Islands, Ceuta, Melilla | € | €100 | Correos express | ||
| Canary Islands | € | €180 | Correos express | ||
| Portugal | Portugal | € | €99 | UPS | |
| EU ZONE 1 | Germany, France, England, Netherlands, Belgium, Luxembourg | € | €180 | UPS | |
| EU ZONE 2 | Italy, Austria, Czech Republic | € | €180 | UPS | |
| EU ZONE 3 | Denmark, Hungary, Ireland, Poland | € | €180 | UPS | |
| EU ZONE 4 | Croatia, Estonia, Lithuania, Latvia, Sweden | € | €180 | UPS | |
| EU ZONE 5 | Bulgaria, Greece, Romania, Switzerland, Finland | € | €180 | UPS | |
| EU ZONE 6 | Norway, Slovenia, Slovakia | € | €180 | UPS | |
| REST OF THE WORLD | ROW ZONE 1 | United States, China, Hong Kong | € | €350 | UPS |
| ROW ZONE 2 | Australia, New Zealand, Japan, Singapore | € | €350 | UPS | |
| ROW ZONE 3 | Indonesia, Cambodia, South Korea, Laos, Macau, Philippines, Thailand, Taiwan, Vietnam | € | €350 | UPS | |
| ROW ZONE 4 | United Arab Emirates, Armenia, Azerbaijan, Bangladesh, Bahrain, Brunei, Bhutan, Algeria, Egypt, Georgia, Israel, India, Jordan, Kuwait, Lebanon, Sri Lanka, Libya, Morocco, Nepal, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tunisia. | € | €350 | UPS | |
| ROW ZONE 5 | Argentina, Brazil, Bahamas, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guadeloupe, Guatemala, Honduras, Cayman Islands, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, El Salvador, Uruguay, Venezuela, South Africa. | € | €350 | UPS | |
| SPECIAL ZONE | Albania, Bosnia, Belarus, Cyprus, Iceland, Moldova, Montenegro, Macedonia, Malta, Serbia, Russia, Turkey, Ukraine | € | €350 | UPS | |
International shipments outside the European Union may be subject to customs duties, import taxes, or additional charges once the package reaches the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
If an order is rejected due to customs duties or regulations, we reserve the right to deduct return shipping costs, customs duties, or incurred additional charges from the refund.
SAM NEWMAN CLOTHING is not responsible for customs costs. Shipments to the Canary Islands, Ceuta, and Melilla must bear the import DUAs.
* Orders picked up at our Malaga store at Calle Keromnes, 8 are free of charge.
EXCHANGES AND RETURNS
How and when to make a size exchange or product return?
The first size exchange is free in Spain. In the rest of Europe, shipping costs for exchanges will be the same as for returns.
Request a size exchange or return by Email to:
info@samnewmanclothing.com within a period not exceeding 15 business days following the product's reception date with the following information:
- a) Reason for return. Do you want a refund or a size exchange?
- b) Pickup address.
- c) A minimum 4-hour window when someone will be at the destination address to hand over the garment.
- d) A contact phone number to coordinate pickup with the carrier.
After this, SAM NEWMAN CLOTHING will confirm the date and time slot when a messenger sent by SAM NEWMAN CLOTHING will pass by the address to make the delivery/pickup, in case of a size exchange, or the pickup, in case of a return.
Products must be returned in their original condition, not necessarily with the same presentation. We are content as long as the condition of the garments and/or items is the same as when shipped and has not suffered any deterioration.
For size exchanges, you must hand over your garments to the messenger when the correct size is delivered to you.
OUTLET products are not eligible for returns.
The return shipping cost will be borne by the customer, who will receive the amount of the merchandise (a corrective invoice will be sent compensating the transport amount) once we receive the merchandise at the central office and confirm the correct condition of the garment/s. Returns with freight collect will not be accepted.
The costs for exchanges and returns, when applicable, are as follows:
| Country | Location | Amount (VAT Included) | CARRIER | |
| EUROPEAN UNION | Spain | Mainland | €4.9 | UPS |
| Balearic Islands, Ceuta, Melilla | €5.9 | UPS | ||
| Canary Islands | €12 | UPS | ||
| Portugal | Portugal | €5.9 | UPS | |
| EU ZONE 1 | Germany, France, England, Netherlands, Belgium, Luxembourg | €14 | UPS | |
| EU ZONE 2 | Italy, Austria, Czech Republic | €14 | UPS | |
| EU ZONE 3 | Slovenia, Slovakia, Denmark, Hungary, Ireland, Poland | €15 | UPS | |
| EU ZONE 4 | Croatia, Estonia, Lithuania, Latvia, Sweden | €23 | UPS | |
| EU ZONE 5 | Bulgaria, Greece, Romania, Switzerland, Finland | €25 | UPS | |
| EU ZONE 6 | Norway | €36 | SEUR |
For Returns Rest of the World
For returns from the rest of the world, please send the package to our facilities using any courier service of your choice. Return shipping is the customer's responsibility. We are not responsible for items damaged or lost in transit. Therefore, we recommend using a service with tracking features. We recommend returning the item in its original packaging.
If your order is addressed to a country outside the European Union, it might be subject to customs duties, taxes, or other charges due to local or customs legislation. SAM N.MAN is not responsible for possible local charges. The buyer will be responsible for all customs costs associated with the import of the product.
1. Email us at info@samnewmanclothing.com with the item you wish to return.
2. Send the package at your expense to the following address:
SAM NEWMAN
Calle Keromnes 8, 29016 Málaga
To receive a refund, returned items must be unworn and still have the original brand tags attached. If you cancel or return one or more items, you will be refunded. Once we have inspected the returned item, we will issue a refund. You will receive an email confirming that your return has been processed. Unless otherwise agreed, refunds will automatically be issued using the same payment method you used for your original purchase. Refunds appear in your bank account within 3 to 5 business days after processing or 1 business day for PayPal orders. If you have any questions, concerns, or comments, please contact our customer service at info@samnewmanclothing.com